Certified ECM Provider

Whole-Person Care for Medi-Cal Members with Complex Needs.

OverSightMD is a certified Enhanced Care Management (ECM) provider serving Medi-Cal members across Central and Northern California. Our ECM Care Centers are conveniently located so members can access our integrated care management team and receive exceptional care management — at a Care Center, at home, or in the community through our Mobile Care Center.

Find a Care Center

$0Cost to eligible Medi-Cal managed care members

7ECM Care Centers across five counties

7DHCS Populations of Focus served

1Dedicated Lead Care Manager for every member

What is ECM?

A Medi-Cal benefit built around the whole person.

Enhanced Care Management is a statewide Medi-Cal benefit established by the California Department of Health Care Services (DHCS). It provides person-centered, community-based care management for members with the most complex health and social needs.

A dedicated Lead Care Manager for every enrolled member, as a single point of contact.

Care where the member is — at home, in the community, and across medical, behavioral, and social settings.

No cost to the member. ECM is provided at no charge to eligible Medi-Cal managed care members.

Seven Core ECM Services

Everything DHCS requires, delivered by one team.

Outreach & Engagement

Culturally competent outreach, in person and in the community, to build trust and connect members to care.

Comprehensive Assessment & Care Plan

Biopsychosocial assessments and a care plan built collaboratively with the member and their care team.

Enhanced Coordination of Care

Coordination across medical, behavioral, dental, long-term care, and social service providers.

Health Promotion

Health education, self-management coaching, and preventive wellness support.

Comprehensive Transitional Care

Support through transitions between hospital, home, facility, community, and re-entry settings.

Member & Family Supports

Education, advocacy, peer support, and connections to resources for members and their families.

Coordination & Referral to Community & Social Supports

Housing, food, transportation, benefits enrollment, and other community services that address social drivers of health.

Populations of Focus

Who is eligible for ECM?

Medi-Cal managed care members who fall into one of the DHCS Populations of Focus may qualify. OverSightMD serves all seven.

Individuals & families experiencing homelessness

At risk for avoidable hospital or ED utilization

Serious mental illness (SMI) or substance use disorder

At risk for long-term care institutionalization

Nursing facility residents transitioning to the community

Justice-involved — transitioning from incarceration

Pregnant or postpartum individuals at risk for health disparities

Our Whole-Person Approach

Health, mind, and the conditions of daily life.

Health & Wellness

Primary care coordination
Chronic condition management
Medication adherence
Preventive screenings
Remote monitoring & virtual rounding

Mental & Behavioral Health

Behavioral health assessments
Crisis intervention
SUD treatment coordination
Psychiatric medication monitoring
Trauma-informed, harm-reduction care
Coordination with county systems

Social Needs & Community Supports

Housing navigation
Food access & medically tailored meals
Transportation
Benefits enrollment (SSI, CalFresh)
Employment support

Care Beyond Our Walls

Meeting members where they are — and staying connected in between.

Our ECM Care Centers are the hub, but care doesn't stop at the door. Two programs extend our integrated team into the community and into members' homes.

OverSightMD Mobile Care Center

Our care team, on the road.

The Mobile Care Center brings our integrated care management team directly into the community — to shelters, encampments, community clinics, housing sites, and local events — so members who can't easily travel to a Care Center still get the same exceptional care management.

In-person outreach, enrollment, and assessments on site
A private space for one-on-one care management visits
Connection to housing, food, transportation, and benefits
Coordinated with our Care Centers and partner organizations

Remote Wellness & Metabolic Health Monitoring

Staying connected between visits.

For members managing diabetes, hypertension, weight, and other chronic conditions, our remote monitoring program keeps the care team informed between visits. Members use connected devices at home, our nurses review the readings, and Care Managers follow up when something changes.

Connected blood pressure, glucose, and weight readings
Nurse wellness calls and medication adherence check-ins
Trend reviews shared with the member's primary care provider
Members can report a change in their condition to our call center 24/7; our team responds the next business day

How ECM Works